When you use a health or disability service in New Zealand, you have the protection of a Code of Rights. This applies to the services provided by Rātā.

The Code of Health and Disability Services Consumers' Rights provides the following 10 rights: 

Right 1: The right to be treated with respect

Right 2: The right to freedom from discrimination, coercion, harassment, and exploitation

Right 3: The right to dignity and independence

Right 4: The right to services of an appropriate standard

Right 5: The right to effective communication

Right 6: The right to be fully informed

Right 7: The right to make an informed choice and give informed consent

Right 8: The right to support

Right 9: Rights in respect of teaching or research

Right 10: The right to complain

For more information on The Code visit www.hdc.org.nz

In addition the Health Information Privacy Code 1994 applies to agencies within the health sector. For further information visit www.privacy.org.nz

Leaflets with further information are available at Rātā - please ask at reception